Política de reembolso

Return and Refund Policy

At Sigma Achievements, we are committed to providing exceptional service to enhance your Xbox gaming experience. As a digital service provider, we understand that our services are unique, and our policy reflects the nature of these services.

Returns and Refunds - General Policy:
Due to the nature of our digital services, we typically do not offer returns or refunds for services that have already been provided. However, we make an exception under the following circumstances:

1. Service Not Initiated:
If we have not yet initiated the service you ordered, you may be eligible for a full refund. Please contact our customer support team promptly to discuss your situation and initiate the refund process.

2. Ordering Mistake:
In the event that you have mistakenly ordered an achievement service for a game that you have already completed or a similar situation, you may request a refund. To be eligible for a refund in such cases, please contact our customer support within 24 hours of placing the order. We will evaluate your request and, if applicable, process the refund.

How to Request a Refund:
To request a refund, please contact our customer support team via email at info@sigmaachievements.com. Be sure to provide all relevant details, including your order number and the reason for your request. We will assess your request and respond promptly.

Refund Processing:
If your request meets the criteria outlined above, we will initiate the refund process. Refunds will typically be processed through the original payment method used for the order. Please allow a reasonable processing time for the refund to reflect in your account.

Contact Us:
If you have any questions or concerns regarding our Return and Refund Policy, please don't hesitate to get in touch with our customer support team via email at info@sigmaachievements.com. We are here to assist you and ensure your satisfaction with our services.

At Sigma Achievements, we aim to provide the best possible experience for our customers, and we appreciate your understanding of our unique digital service policy.